All sales are final. Due to the nature of the product, refunds will not be issued. Hair extensions cannot be resold after being handled or worn by the buyer.
If you would like to cancel an item purchased, you have within 48 hours of your original purchase date to email and notify us. After 48 hours, there will be no cancellations or refunds.
No returns will be made to any unit. Exchanges are acceptable for accessories not including hair ties or bonnets. (Exchanges are only acceptable ONLY if they are sent back in the condition how they arrived.)
If you are unsatisified with your unit after receiving it, we will try our best to accommodate it to your liking but no refunds or exchanges will be rendered.
Any hair that has been manufactured and stitched onto a weft is entitled to experience minimum shedding. To prevent excessive shedding, it is important that take good care and receive proper maintenance on your hair/wig. More information on how to properly restore your hair can be found under the "Wig Care" tab.